Motor Codes Report: Helping you find a trustworthy garage
Motor Codes, the government-backed self-regulatory body for the motor industry, has issued information to help motorists avoid getting ripped off by dodgy garages. They promote "peace of mind for motorists" and offer much welcomed and helpful tools in finding a trustworthy garage. Below are the details about their initial customer satisfaction Motor Code Report.
Gathering public opinion throughout the whole of 2012, automotive industry standards body, Motor Codes, has compiled a report on customer satisfaction with car dealers and service centres across the UK. The Motor Codes Report is a one-of-a-kind, comprehensive report on customer service levels in the automotive industry. 25,000 consumers give Motor Codes their verdict on the quality of service received when buying a new car and when having their car serviced. Receiving exceptionally high customer ratings suggest motorists need never again be wary of trusting a garage – as long as they choose one within the government-backed Motor Codes network.
The Code commits subscribing garages to:
Announcing the launch of the first Motor Codes Report, managing director, Chris Mason, said that it would pave the way for providing an ongoing check and balance of standards in the car industry:
“When the government first tasked us with reducing the number of complaints in the car service sector, we knew we had to get to the heart of the problem. That meant talking directly to garage customers and asking their opinion. To see that trust in Motor Codes garages has risen to such a high level is phenomenal. This upward trend suggests growing consumer confidence in the professional standards of garages in the Motor Codes network. But we won’t rest on our laurels. This report will become an annual fixture – a regular, public check-in on our businesses and standards. We’ll continue surveying customers to make sure that people can choose a Motor Codes garage with confidence.”
The Motor Codes Report is based on two elements: Non-targeted service and repair surveys received online at motorcodes.co.uk from January 1 through November 9 2012. The new car data was gathered with the cooperation of all volume car manufacturers, each of whom gave Motor Codes details of 500 customers. The new car survey generated a response rate of 25%.
The Motor Codes Report is available online. Visit www.motorcodes.co.uk to download the report from the homepage. On the site, you’ll also find out more information on the Motor Codes government-backed codes of practice, a garage finder that searches all of its subscribing garages and a link to complete a survey on your own local Motor Codes garage.
Gathering public opinion throughout the whole of 2012, automotive industry standards body, Motor Codes, has compiled a report on customer satisfaction with car dealers and service centres across the UK. The Motor Codes Report is a one-of-a-kind, comprehensive report on customer service levels in the automotive industry. 25,000 consumers give Motor Codes their verdict on the quality of service received when buying a new car and when having their car serviced. Receiving exceptionally high customer ratings suggest motorists need never again be wary of trusting a garage – as long as they choose one within the government-backed Motor Codes network.
The Code commits subscribing garages to:
- honest and fair service
- open and transparent pricing
- completing work as agreed
- invoices that match quoted prices
- competent and conscientious staff
- a straightforward and swift complaints procedure
Announcing the launch of the first Motor Codes Report, managing director, Chris Mason, said that it would pave the way for providing an ongoing check and balance of standards in the car industry:
“When the government first tasked us with reducing the number of complaints in the car service sector, we knew we had to get to the heart of the problem. That meant talking directly to garage customers and asking their opinion. To see that trust in Motor Codes garages has risen to such a high level is phenomenal. This upward trend suggests growing consumer confidence in the professional standards of garages in the Motor Codes network. But we won’t rest on our laurels. This report will become an annual fixture – a regular, public check-in on our businesses and standards. We’ll continue surveying customers to make sure that people can choose a Motor Codes garage with confidence.”
The Motor Codes Report is based on two elements: Non-targeted service and repair surveys received online at motorcodes.co.uk from January 1 through November 9 2012. The new car data was gathered with the cooperation of all volume car manufacturers, each of whom gave Motor Codes details of 500 customers. The new car survey generated a response rate of 25%.
The Motor Codes Report is available online. Visit www.motorcodes.co.uk to download the report from the homepage. On the site, you’ll also find out more information on the Motor Codes government-backed codes of practice, a garage finder that searches all of its subscribing garages and a link to complete a survey on your own local Motor Codes garage.
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