Meet Beth - Employee of the Year
When Beth joined Low Cost Vans in a data inputting role six years ago, she admits that she didn’t know the first thing about vans. But as the company has grown, so have Beth’s skills and experience - she is now the company’s Client Relations Manager and Complaints Officer. And she’s just been shortlisted as Employee for the Year for the Business Growth Awards, South Wales.
[caption id="attachment_8773" align="alignnone" width="300"]
Low Cost Vans supports its staff to excel.[/caption]
As well as managing a team of seven people, Beth is responsible for ensuring that any complaints that come LCV’s way are dealt with as well as possible. Whether it’s a scratch on a new car that happened when a dealership was delivering it to a customer; or a query over a detail on a contract, Beth speaks to the person with the complaint and tries to come to a solution that works for both the individual and LCV.
If the issue isn’t resolved, the complaint will go to the financial ombudsmen. So far, all cases that have reached the financial ombudsman have been won by LCV – a reflection on how well they are being dealt with by Beth. She says:
“I’ve been doing this role for two years now and I really enjoy it. It does have its challenges as you’re dealing with customers’ complaints but it’s really rewarding too. I enjoy listening to the customer and coming to a solution that’s both fair for them and the company.”
Beth says that part of the reason she’s been able to progress is because of the support she’s been given at the company, in particular the opportunity to undertake leadership training as she now manages a team of seven people.
“It’s like a big family here. The Director is really supportive, his door is always open for you and I’ve been really invested in during my time here. It’s great to be nominated for this award, even if I don’t win it’s a real achievement.”
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The Business Growth Awards, S.Wales takes place Friday 2nd March at the St.David's Hotel.
Low Cost Vans has been nominated for the following:
- Employee of the Year
- Brand Impact (current 2017 winners)
- Economic Contribution
[caption id="attachment_8773" align="alignnone" width="300"]
Low Cost Vans supports its staff to excel.[/caption]As well as managing a team of seven people, Beth is responsible for ensuring that any complaints that come LCV’s way are dealt with as well as possible. Whether it’s a scratch on a new car that happened when a dealership was delivering it to a customer; or a query over a detail on a contract, Beth speaks to the person with the complaint and tries to come to a solution that works for both the individual and LCV.
If the issue isn’t resolved, the complaint will go to the financial ombudsmen. So far, all cases that have reached the financial ombudsman have been won by LCV – a reflection on how well they are being dealt with by Beth. She says:
“I’ve been doing this role for two years now and I really enjoy it. It does have its challenges as you’re dealing with customers’ complaints but it’s really rewarding too. I enjoy listening to the customer and coming to a solution that’s both fair for them and the company.”
Beth says that part of the reason she’s been able to progress is because of the support she’s been given at the company, in particular the opportunity to undertake leadership training as she now manages a team of seven people.
“It’s like a big family here. The Director is really supportive, his door is always open for you and I’ve been really invested in during my time here. It’s great to be nominated for this award, even if I don’t win it’s a real achievement.”
------------
The Business Growth Awards, S.Wales takes place Friday 2nd March at the St.David's Hotel.
Low Cost Vans has been nominated for the following:
- Employee of the Year
- Brand Impact (current 2017 winners)
- Economic Contribution
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